Terms & Conditions
Last updated: January 2026
Agreement to Terms
These Terms and Conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Razi Meds Pharmacy (“we”, “us”, or “our”), governing your access to and use of https://www.razimeds.com, including any related media, mobile website, applications, or services (collectively, the “Site”).
By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must discontinue use of the Site immediately.
We reserve the right to amend these Terms at any time. Changes will be effective upon posting and indicated by an updated “Last updated” date. Your continued use of the Site constitutes acceptance of any revised Terms.
The Site is intended for use by individuals aged 18 years or over and is not intended for use in jurisdictions where such use would be unlawful or subject us to additional regulatory requirements.
Our Pharmacy
Razi Meds Pharmacy operates as an NHS Distance Selling Pharmacy registered with the General Pharmaceutical Council (GPhC Registration Number: 9012491).
Superintendent Pharmacist: Narinderjit Lallie (GPhC No. 2060820)
Registered Address:
Razi Meds Pharmacy
136 Hagley Road
Birmingham
B16 9NX
Telephone: 0121 828 7603
Email: info@razi.uk
We may use approved third-party delivery partners, including Royal Mail, to deliver prescriptions and products (“Delivery Partners”).
Changes to These Terms
We may make reasonable amendments to these Terms at any time by updating this page. It is your responsibility to review them periodically. Continued use of our services indicates acceptance of the updated Terms.
Electronic Prescription Service (EPS) Nomination
By using our pharmacy services, you agree to nominate Razi Meds Pharmacy as your NHS Electronic Prescription Service (EPS) pharmacy, enabling prescriptions to be sent to us electronically for dispensing and delivery.
We may verify or reconfirm your nomination with NHS systems to ensure accurate routing. If you wish to remove your nomination, please contact us and we will update this within two working days.
How Our Service Works
As an NHS distance-selling pharmacy, we do not provide face-to-face services. Clinical support may be delivered using secure digital technologies, including video consultations where appropriate.
Once nominated, prescriptions are received electronically, dispensed, and delivered to your nominated address in line with our delivery, safety, and storage policies. We will not dispense medication without a valid prescription (electronic or paper).
Where clinically necessary, our pharmacists may access your NHS Summary Care Record to support safe and effective care.
Your Declarations and Responsibilities
By using our services, you confirm that:
- All information you provide is accurate, complete, and truthful
- You will read the Patient Information Leaflet before taking any medication
- You will inform us and your GP of any side effects, changes in medical condition, or new medication
- You understand that prescribers rely on your information in good faith
- You consent to consultations being used to assess suitability for treatment
- You accept that final prescribing decisions rest solely with the prescriber
- You will store medicines correctly, including refrigerated items upon delivery
- You agree to participate in follow-up consultations if clinically required
- Charges apply only where a consultation is approved and medication is supplied
Your Obligations
You must use the Site lawfully and only for personal use or for someone you are legally authorised to act for. You are responsible for safeguarding any account credentials and must not share them.
All services are provided in English. You must take medicines exactly as prescribed and follow all labelling and clinical advice provided.
Delivery and Cold-Chain Storage
Medicines are delivered in discreet, unbranded packaging via approved couriers. Some items, including Controlled Drugs or refrigerated medicines, may require a signature on delivery.
Refrigerated medicines are dispatched in validated temperature-controlled packaging (2°C–8°C). You are responsible for ensuring immediate refrigeration upon receipt. Failure to do so may compromise medication safety or effectiveness.
Delivery is limited to addresses within the UK. Addresses cannot be changed once an order is placed. Urgent delivery options may be available at an additional cost.
Video Consultations
Where clinically necessary, a secure video consultation may be required before a prescription is approved. By using our services, you consent to such consultations solely for patient safety and clinical assessment.
Liability and Limitations
We dispense medicines in accordance with GPhC standards and NHS Terms of Service. Nothing in these Terms limits liability for death or personal injury caused by negligence or for any liability that cannot be excluded by law.
We are not liable for losses arising from circumstances beyond our reasonable control, including postal delays, system outages, or force majeure events, nor for indirect or consequential losses.
Unwanted Medication
Once dispensed, medicines cannot be returned, refunded, or reused. Unwanted medication should be returned to a pharmacy for safe disposal and must not be disposed of in household waste.
Cancellations
Orders may be cancelled up until the point of dispatch. Once medicines have been dispatched, cancellation or refund is not possible due to legal and patient safety requirements.
Complaints
We welcome feedback and are committed to resolving concerns promptly and fairly.
Contact:
Superintendent Pharmacist
Razi Meds Pharmacy
136 Hagley Road, Birmingham, B16 9NX
Telephone: 0121 828 7603
Email: info@razi.uk
We aim to acknowledge complaints within three working days and respond within five working days. If you remain dissatisfied, you may contact the General Pharmaceutical Council.
Governing Law
These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision is found unenforceable, the remaining Terms shall remain in full force and effect.
Contact Us
For general enquiries, please contact:
Razi Meds Pharmacy
136 Hagley Road
Birmingham
B16 9NX
Tel: 0121 828 7603
Email: info@razi.uk