At Razi Meds Pharmacy, we are committed to maintaining high professional standards and delivering a consistently high-quality service. Most of our patients and clients are satisfied with the care and services they receive; however, we recognise that, on rare occasions, concerns or complaints may arise.

If you wish to raise a complaint about any aspect of our service or a product we have supplied, please contact our Superintendent Pharmacist using the details below:

Superintendent Pharmacist: Narinderjit Lallie (GPhC No. 2060820)
Telephone: 0121 828 7603
Email: info@razi.uk

We will acknowledge receipt of your complaint within 72 hours and aim to investigate and resolve the matter within 7 to 14 days. In some cases, additional time may be required; if this happens, we will keep you informed of progress throughout the process. Most concerns are resolved within a much shorter timeframe.

If your complaint relates to NHS services and you are not satisfied with our response, you may also contact NHS England at:

NHS England
PO Box 16738
Redditch
B97 9PT